Customer care
How GadgetWizard handles faulty goods, warranty support, and eligible returns — with your Australian Consumer Law rights explained.
Last updated: September 2026
Section 1
GadgetWizard is operated by Gadget Wizard Pty Ltd (ABN 31 694 555 514). This Returns & Refunds Policy explains how we handle faulty goods, warranty claims, and any change-of-mind offers that may apply to eligible products. Your rights under the Australian Consumer Law (ACL) always take priority over this policy where they provide greater protection.
Section 2
Consumer guarantees under the ACL apply to products sold by us. Goods must be of acceptable quality, fit for purpose, match their description, and match any sample or demonstration model. For a major failure, you may choose a refund or replacement. For a non-major failure, we may offer repair or replacement within a reasonable time. These rights exist in addition to any manufacturer warranty.
Section 3
Contact us as soon as you identify a fault or discrepancy. Provide your order number, a description of the issue, and supporting photos or video where helpful. Do not attempt repairs that may void manufacturer warranty unless we authorise them. We will assess eligible claims under the ACL and coordinate repair, replacement, or refund as appropriate.
Section 4
Many electronics and accessories include a manufacturer warranty in addition to your ACL rights. Warranty terms vary by brand and product category. We can assist with warranty guidance and documentation where the product was purchased from GadgetWizard. Proof of purchase is required.
Section 5
Change-of-mind returns are not guaranteed for all products unless expressly stated on the product page or at checkout. Where offered, items must typically be unused, in original packaging, and returned within the stated timeframe. Opened software licences, hygiene-sensitive accessories, or personalised items may be excluded. Restocking fees may apply where disclosed before purchase.
Section 6
Email info@gadgetwizard.com.au or call +61 424 346 968 with your order number and reason for return. We will confirm whether your item is eligible and provide return instructions if applicable. Refunds for approved returns are processed to the original payment method where possible and may take several business days to appear depending on your financial institution.
Section 7
You may also visit our showroom at 46 Railway Pde, Lakemba during open daily, 10:00 am – 2:00 am for help with warranty questions or order issues where practical.
Section 8
Returns & refunds: info@gadgetwizard.com.au · +61 424 346 968.
